SUPPORT
Support Request
Technical help for your Igloo Reader and test kits – straight from the PolarisDX support team.
- IglooPro · CV < 2 %
- IVDR/CE-compliant
- Results in minutes
- Cross-manufacturer compatible
SUPPORT CHANNELS
How to reach our team
Choose whatever works best for your issue — we'll help you quickly and competently.
SUPPORT FORM
Send a support request
If you're having trouble with your Igloo Reader or test kits, please reach out using this form. We value your message and will do our best to assist you as quickly as possible. Include a short description of the issue and, if possible, a photo and the device's serial number.
FREQUENTLY ASKED
Answers before you submit
How fast will I get a reply?
Usually within one business day. For urgent outages, please use the support hotline directly.
What details speed up processing?
Reader UDI, the installed software version, a photo or logfile, and a short, specific description of the fault.
Where do I find the UDI and software version?
On the sticker on the underside of the device, or in the reader menu under Settings → About.
Can I attach files?
Yes. A photo, PDF, logfile or text file up to 5 MB can be attached directly to the form.
Ready to get started
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