Privacy Policy

1. Data Protection at a Glance

General Notes

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified.

Data Collection on this Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. Their contact details can be found in the imprint of this website.

How do we collect your data?

Your data is collected on the one hand by you communicating it to us. This may, for example, be data that you enter in a contact form.

Other data is collected automatically or after your consent when visiting the website by our IT systems. This is mainly technical data (e.g., internet browser, operating system, or time of page view). The collection of this data takes place automatically as soon as you enter this website.

2. Hosting

We host the content of our website with an external provider. The personal data collected on this website is stored on the host's servers. This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access, and other data generated via a website.

3. General Notes and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

Note on the Responsible Body

The responsible body for data processing on this website is:

Polaris Diagnostics Europe GmbH
Willy-Brandt-Straße 49
20457 Hamburg
Email: contact@polarisdx.net

Storage Duration

Unless a more specific storage period has been mentioned within this privacy policy, your personal data will remain with us until the purpose for data processing ceases to apply. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial retention periods); in the latter case, the deletion takes place after these reasons cease to apply.

4. Data Collection on this Website

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

Storage duration for contact inquiries: We store your data from the contact form for a period of up to 12 months to be available for any follow-up questions, provided that no statutory retention periods require longer storage.

The processing of this data takes place on the basis of Art. 6 Para. 1 lit. b GDPR, insofar as your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was requested.

5. Analysis Tools and Advertising

Insofar as you have given your consent, cookies and similar technologies are used on this website. You can revoke your consent at any time via our cookie banner or the settings in your browser.

6. Forms, consents and data flows

This website uses Google Consent Mode v2 (Basic): analytics and marketing tools (e.g. Google Analytics 4 via Google Tag Manager) are loaded only after you give consent in the cookie banner. Before consent, and if you decline, no analytics or marketing provider is contacted.

Google Ads conversion measurement

With your consent to the “Marketing” category we load the Google Ads tag from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). It measures whether a visit or enquiry originated from a Google ad (conversion) and sets cookies for this purpose (including “_gcl_au”). Data may be transferred to Google LLC in the USA; Google LLC is certified under the EU-US Data Privacy Framework. The legal basis is your consent (Art. 6(1)(a) GDPR, Section 25(1) TDDDG). Without consent the tag is not loaded; you can withdraw your consent at any time via the cookie banner.

Support form and attachments

Information submitted via the support form (name, email address, device UDI, software version, problem description) is first stored in a database on our server and only then emailed to our support team for processing. Optional attachments (documents and images in permitted formats) are stored under an automatically generated, publicly inaccessible name and associated exclusively with the support case; the intended deletion period is 90 days. They are not shared with third parties.

Separate consents

For contact and support forms, only consent to process your information in order to handle the request is required. Consent to analytics or marketing cookies is not needed for this and does not affect how the forms work. Optional consent to the product newsletter is recorded separately and can be withdrawn at any time.