SUPPORT

Support Request

SUPPORT

Support Request

If you're having trouble with your Igloo Reader or test kits, please reach out using this form. We value your message and will do our best to assist you as quickly as possible. Include a short description of the issue and, if possible, a photo and the device's serial number.

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EMAIL (24/7 Support)

contact@polarisdx.net

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PHONE (Support Hotline)

+49 151 75011699

Your Name

Email Address

Igloo Reader UDI

You can find the Unique Identification Number of the reader on a sticker on the bottom of the device, or on the # Home screen → ⚙ Settings → ⓘ About, or in Device settings of Dx Care or Dx Studio when reader connected to desktop app with USB.

Igloo Reader SW Version

You can find the Software Version of the reader in # Home screen → ⚙ Settings → ⓘ About, or in Device settings of Dx Care or Dx Studio when reader connected to desktop app with USB.

Issue Type *

Issue Subject

Issue Description

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I agree that my information will be stored for up to 12 months for processing the support request and follow-up inquiries.